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"EZHosting claims to be different than other web hosting companies. So what
makes us different, and why?"
We realize that there are many, many other companies out there seeking your
business, and it's natural to wonder if there's really any difference. On the
surface, price seems to be the only real differentiating factor.
However, we think there is a lot more to it.
Once you get serious about running a quality site, you realize
that there are many, many other factors to be considered than just price.
Each one of these impacts the quality of service that you can expect in some fashion.
These are the key points to consider:
EZHosting.com was founded because the owner became increasingly frustrated with
going through provider after provider, and discovering that each seemed
to lack the ability to stay out of the way.
In an ideal situation, when you're up and running and your questions have
been answered,you should never even have to think about the provider. Your service
should be transparent and seamless. This is the ideal that someone who
truly cares about providing quality web hosting strives for.
However, it takes a lot of time and money to reach this goal, and very strong
technical competence. Nobody ever notices something until it breaks, and
we work hard to make sure our servers never do!
The Bottom Line:
Our goal as a company is to provide technical
excellence so that we can stay out of the way and let you do what you
know how to do best - run your site.
We also realize that a large part of technical excellence is sharing that
technical competence with our customers, through effective support programs.
That's why we work hard to provide the best support possible, through
innovations like our one-on-one support program.
We'll get you the help you need, when you need it!
The Bottom Line:
Our commitment is to get you the right answer, quickly, the first time.
This is not an issue you should even have to consider with a Web Provider,
but we've discovered that reality is often very different from the ideal.
In our experience working for and with web providers, we've seen an amazing
willingness in many companies to lie to customers. A disturbing number
of people we've dealt with seem to feel that it's okay to misrepresent or step around issues,
especially when they see an opportunity to "save face." We cannot tolerate
this lack of business ethics, and we will never, ever subscribe to
this line of thinking.
The Bottom Line:
The only thing you will ever get from us is the
truth, be it good, bad, or ugly. If the truth is what you're interested in hearing,
we hope you'll consider service with us.
This is a tricky one. With so many variances between providers in charges for
services, how do you know who's giving you the best value for your money? Some
providers claim to give you an unlimited bandwidth account for $8.95/month,
while others want to charge you $99 a month for a five gigabyte/month account.
The truth is, both of these offers are probably rip-offs. It's easy to see
why the second is - no matter what the provider tries to tell you about their
quality of service, it's overpriced. But the underpriced, "unlimited" accounts are
just as dangerous to your bottom line.
Once you sit down and look at the costs involved in running a quality
service, you realize that rather than charge too much, some providers don't
charge enough!. How can this be?
When you see a provider advertising an amazingly low price for web hosting
service, one of the following situations exists:
What about the so-called "unlimited" accounts that many providers are
offering today? Read our opinion of this latest
marketing scam.
Above all, we try to set price points that are fair to both you and us.
It's a tricky balance sometimes - do we charge just enough to pay the bills?
How much profit should we make? Should part of this be re-invested to keep
equipment ahead of demand, rather than just barely on top of it?
These are all questions we've wrestled with, but we know the right answers.
We need to make enough to pay the bills and keep equipment ahead of demand,
because we're committed to maintaining the level of service our customers demand.
We'd also like to make a modest profit.
Nobody here is interested in making a quick buck, because we know that won't do
us any good in the long term.
That's why you won't see us charging $75 to set up a DNS entry, when it takes
an administrator two minutes to do it. That's why we don't charge setup fees.
(What's wrong with an industry when they charge you to become their
customer?) We're more interesting in building long-term relationships, because
that's better for both of us.
We also back our claims with a no-strings-attached 30 day money-back
guarantee. If you feel our service hasn't been up to snuff, we want you to
call us on it! It's our goal for no customer to ever have to take advantage
of this offer - we will do anything we can to make things right.
The bottom line: |
